Delete your account
In the app (immediate)
- Open Shuimo and go to Settings.
- Tap Delete account and data.
- Confirm with Delete my account.
This deletes everything at once, on your phone and on our servers.
By email
If you no longer have the app, email [email protected] from the address you signed in with, or include your referral handle if you have one. We delete your data within 30 days and confirm by email.
What is deleted
- Your sign-in account (name, email address and provider ID).
- Your app ID, plan status and usage counts.
- Your referral handle and the record of which link your install came from.
- Everything stored on your phone: saved phrases, review history, progress and settings.
What is kept
- Totals for referral links (numbers of clicks, installs and purchases), which contain no personal data.
- Cached translations and audio, which are stored by a one-way fingerprint of the text and are not linked to you.
- Purchase records held by Apple, Google and our payment processors, which they keep under their own policies and the law.
- Security logs, kept for up to 30 days.
Deleting your account does not cancel a subscription. Cancel it in your App Store or Google Play subscription settings.